How long to get a license

Features, capabilities, and questions about PBXSync
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CRM User
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Joined: Sun Nov 27, 2016 3:41 pm

How long to get a license

Post by CRM User » Tue Apr 09, 2019 6:38 pm

We are installing PBXSync into a live call center tomorrow, one node at a time. We can't move on to node #2 until node #1 is complete, which means the installation team will be idle while we wait for each node's file license to arrive.

How long does it take for the license file to arrive after we have sent you the license request file?
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Telium Support
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Re: How long to get a license

Post by Telium Support » Tue Apr 09, 2019 6:40 pm

License requests go into the general support queue, which means response time for your license will match our general support response times. Our typical response time is 20 minutes, but during times of high demand it may extend as far as 4 hours. (By hour 4 engineering staff are being moved to support desks - so this doesn't happen often).

If you are a Telium certified OEM/VAR partner then your requests will move to the head of the support queue. If you need USB Dongles sent in advance we recommend you provide at least 2 weeks notice.
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