How to request a license

Installing HAAst, prerequisites, getting HAAst started, and troubleshooting performance and technical issues. As well, upgrades to HAAst and any underlying software.
Post Reply
User avatar
CRM User
Posts: 174
Joined: Sun Nov 27, 2016 3:41 pm

How to request a license

Post by CRM User » Fri Jul 19, 2019 3:49 pm

I have purchased the software, downloaded it, installed it, and I'm now ready to activate it (install the license). Do I have to send you an email asking for the license?
Account for questions transferred from CRM system
User avatar
Telium Support
Posts: 234
Joined: Sun Nov 27, 2016 3:27 pm

Re: How to request a license

Post by Telium Support » Fri Jul 19, 2019 3:52 pm

To request a license file after installation, telnet to the running HAAst software on port 3001 (the default) and generate a license request. For example:

Code: Select all

telnet localhost 3001
HAAst telnet interface on 'Ford Motor Company Lansing Call Center PBX'
HAAst>license request
  To create a license request, enter the information specified below.  To abort
  the request enter a . as the answer to any question.

  Enter the name of your organization as it will appear in your license?
  organization>My Company
  Enter a description for the local node (eg: pair 1 server B, or Texas,
  or Rack 1 upper)?
  description> Los Angeles Colocation
  Virtual machine detected.  Automatically selecting Commercial Unlimited
  edition (Flex Edition not available in virtual machines).
  What type of license activation would you like to use: USB dongle Cloud, or
  Volume license server [U, C, V]?  (Hardware Fingerprint option not available
  in virtual machines.  See http://telium.io/activation for more information)
  activation>u
  The license request has been successfully completed and placed in file:
  '/usr/local/haast/haast.licenserequest'
  Send this file to support@telium.io to receive your license file
HAAst>
This will create a file called haast.licenserequest in your /usr/local/haast directory. Send that file to support@telium.io and we will reply with a license file (and optionally send you a USB dongle if required)
User avatar
Telium Support
Posts: 234
Joined: Sun Nov 27, 2016 3:27 pm

Re: How to request a license

Post by Telium Support » Fri Jul 19, 2019 3:53 pm

If you are requested a replacement license, we can use the license request already on file to create a new license file.

If you have upgraded HAAst version we recommend generating a new license request anyways to ensure we always have the most recent information on file to support you.
Post Reply